HTTP ERROR 500 when activiating Types

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This support ticket is created 8 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the community support forum for Types plugin, which is part of Toolset. Toolset is a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients and people who registered for Types community support can post in it.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Toolset Theme integration, Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Shane 8 years ago.

Assisted by: Shane.

Author

Posts

November 14, 2016 at 5:22 am #456641

timB-7

I am trying to: Activate Types but receiving on activation HTTP ERROR 500

I expected to see: Dashboard. Website works on front-end however the wp-admin shows HTTP ERROR 500.

Instead, I got: HTTP ERROR 500

I did the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

The error_log shows:

[14-Nov-2016 05:03:37] PHP Fatal error: Call to undefined function simplexml_load_file() in /home/linweb46/i/mywebsite.com/user/htdocs/wp-content/plugins/types/library/otgs/installer/includes/installer.class.php on line 652

Do I need to tell my host to do something in regards to the PHP function simplexml_load_file()?

Edit: Current PHP version: 5.2.17

Cheers

Tim

November 14, 2016 at 3:22 pm #456852

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tim,

Thank you for contacting our support forum.

The issue here is that you are below running a php version that is below the minimum required for wordpress and our toolset plugin.

What I would recommend that you do is to contact your hosting provider and ask them to update you to at least php version 5.6

This should resolve the problem.

Thanks,
Shane

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