How do I edit it?

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Backend editing, Layouts plugin

This topic contains 4 replies, has 2 voices.

Last updated by Shane 5 years, 2 months ago.

Assisted by: Shane.

Author

Posts

February 7, 2019 at 7:36 am #1197065

直子村上

I can not click on the editor. Some question marks are displayed.

How do I edit it?

February 7, 2019 at 3:58 pm #1197362

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for contacting our support forum.

From your screenshot I cannot get an accurate description of the issue so i'm not aware of the area that you are using the widgets in.

Would it be possible to provide a larger screenshot so that I can get an idea of the full area?

Also if you have not already tried this, could you temporarily disable all the non-toolset plugins and try again ?

Thanks,
Shane

February 8, 2019 at 11:00 am #1197768

直子村上

Hello,
Thank you for your prompt response.

I tried to disable all the non-toolset plugins,but I can’t use Layout plugin.

I mede an account of this site for you.
Would you like to give me a secret ticket?

February 8, 2019 at 2:18 pm #1197829

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Yes sure I've enabled the private fields for your next response.

Can you also send me a link to the page where this issue can be seen ?

Thanks,
Shane

February 11, 2019 at 10:51 am #1198508

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

So I have some bad news.

It seems the issue is being caused by your theme, swapping to another theme and the icons started showing up.

I thought it would've been your child theme but checking the functions.php file and the code that was there it all checked out. It seems the issue is even deeper than just the child theme, so it is coming from your parent theme.

So if it is possible I would recommend using a separate theme .

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.