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[Resolved] Home page slider view disappeared

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by Daniella 6 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#533950

There were two views on the home page and both went blank.
hidden link
I don't know why as nothing has changed.

#533967

I need to remove the space from the home page, so will use this page to test that has the following views on it:
[wpv-view name="top-home-slider" cached="off"]
[wpv-view name="main-slider"]
[wpv-view name="entertainers-page-view"]
URL: hidden link
Notice the blank space at the tope. Views are set to display CPT Slides. They have since disappeared. Please help.

#533983

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniella,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can check on this issue for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#534003

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniella,

It seems there is a visibility hidden attribute being added to the view.

Try using this css to override it.

#wpv-view-layout-7240-TCPID9093{
    visibility: visible !important;
}
#wpv-view-layout-9095-TCPID9093{
    visibility: visible !important;

}

Please try this and let me know if this helps.

Thanks,
Shane

#534009

That didn't work.

#534317

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniella,

There is something causing the elements to have visibility hidden.

Could you temporarily disable all your non-toolset plugins and take a look again?

It may be because of another plugin or update causing this.

Looking forward to hearing from you soon.

Thanks,
Shane

#534380

Yes! I took a guess and deactivated Lightbox2 and the sliders are now working. Thanks!!!

#534386

I spoke too soon. The slider is now jumping which it wasn't doing before. Thanks.

#534448

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniella,

I took a look at the slider and it went through all the slides without any issues 🙁

However what you can try doing is to re-create the slider and see if the issue persists.

Thanks,
Shane

#534480

Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.