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[Resolved] Hi, my shop page was missing after I updated toolset type. Pls help – Winnie

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 12 replies, has 2 voices.

Last updated by Christian Cox 5 years, 7 months ago.

Assisted by: Christian Cox.

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#1080605

Tell us what you are trying to do? Open my shop page

Is there any documentation that you are following? No

Is there a similar example that we can see? No

What is the link to your site? hidden link

#1080694

Hi, I will try to help.
1. Please add your debug information to every support ticket. https://toolset.com/faq/provide-debug-information-faster-support/
2. What is the Shop page - is it generated by WooCommerce or some other plugin, or is it a standard custom Page?
3. If it's a WooCommerce page, please activate the WooCommerce plugin. It does not appear to be active.
4. If it's not a WooCommerce page, please take a screenshot of the Shop page in wp-admin so I can see how it is configured.

#1081058
IMAG0429-20180813-135406993.jpg

Hi Christian

I am not using woocommerce page. I have setup a custom taxonomy and linked it to “slideshows”. The slideshow is set up in a wordpress page. . The Slideshow categories contain different products. My facebook widget is also disappeared in the shop page. It works perfectly OK before I updated the toolset type yesterday. Pls assist. Thank you.

Winnie

Debug Information

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#1081386

Is there a Layout applied to this Page? If so, please take a screenshot of the full Layouts editor screen in wp-admin so i can see how it's set up.

#1082759

Hi Christian

No layout applied to this page. A view applied to the slide show categories and 8 categories display in the shop page. Layout only applied to commodity archive and commodity category archive. The main problem is the slide show categories suddenly disappeared from the shop page after update. Pls let me know what kind of information I need to provide further.

FYI - As I will be admitted to the hospital for surgery tonight thus my reply will be a bit delay. Pls understand my situation.

Best Regards
Winnie

#1083135

I hope your surgery goes well. When you are able to return, please provide login credentials so I can see the wp-admin area of this site. I will activate private reply fields here.

#1087079
Screen Shot 2018-08-19 at 11.35.35 AM.png

Okay thanks. I logged in and checked the error_log file on your site's root directory and found several messages like this:

[19-Aug-2018 14:51:13 UTC] PHP Fatal error:  Call to undefined function wpcf_image_is_attachment() in /path/to/site/wp-content/plugins/types/application/models/media/service.php on line 95

I logged into the Bluehost panel and renamed your site's caching plugin files temporarily in wp-content/mu-plugins/, then the problem was resolved. I reverted the caching plugin name changes and now the site is behaving as expected. Can you confirm?

#1087359
IMAG0433-20180820-134401390.jpg
IMAG0432-20180820-134400458.jpg
IMAG0431-20180820-134359291.jpg

HI Christian

Only catalogue photos shown in the shop page but all product photos were disappeared. I also found the commodities archive of the themearchive.php is missing custom fields. Pls help me as I no knowledge on programming language.

Thanks & Regards
Winnie

#1087515

Okay thank you for the information. I am escalating this problem to my 2nd tier support team, because it seems like the Fatal Error needs to be addressed by our developers. Please stand by and I will update you as soon as possible.

#1089438

Hi, I have an update. Our developers have informed me that this issue will be fixed in the next planned release of Types, version 3.1. I will let you know once that new version is available.

#1109545

Hi, Types 3.1 is now available for download on our site and will soon be available for automatic update. Please install Types 3.1 and let me know if the problem is not resolved.

#1113428

Hi

My website totally went wrong. As my computer knowledge is poor I need more to check what happen. I will let you know what assistance I need shortly. Thank you.

Winnie

#1113868

Thank you, I will stand by for your update.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.