[Closed] Hi my pagination is refreshing the page and it's returning wrong results

[Author]

Posts

[lauraS-3]

I've attached the setting I choose for pagination and filter to respond but it's just not behaving it supposed to.

It refreshes the page every time I do paging and disorder the paging result as well.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

Thank you for contacting our support forum.

I suspect that this issue may be caused by a plugin conflict. What I recommend that you do is to temporarily disable all you non-toolset plugins and try again.

Also I noticed that the plugins are not on their latest version. Could you try updating to the latest versions as well and let me know if this resolves the issue.

Thanks,
Shane

[lauraS-3]

Hi Shane, I updated the plugin still page reloads while using pagination. I saw that with the update we have more options but still for me it's working the same way. Hope you can look into the problem.

Thanks

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

Would you mind me having a look at this through the backend ?

I'll enable the private fields so that you can provide me with the credentials.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

private fields

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

Thank you for the credentials.

Could you try changing the theme to one of the wordpress default theme and see if the issue still remains ?

Thanks,
Shane

[lauraS-3]

Hi I switched the theme but it didn't make any difference and I found one more thing pagination works when the chrome tools window is open.

This kind of issue should be addressed.

Thanks.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

I took another look at the website trying to figure out whats wrong.

Actually the pagination works for me perfectly even when I don't have the chrome console open.

I will need to do further testing in order to see the issue. Would you mind providing me with a duplicator package of the website so that I can do some more testing ?

You can provide the duplicator package by following the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

We have pushed some updates for our plugins.

Could you download these updates and let me know if the problem still remains.

Thanks,
Shane

[lauraS-3]

I can't update Plugin in my site seems like I will still need some help.

Thanks

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

What happens when you are trying to update?

Please let me know as soon as possible.

Thanks,
Shane

[lauraS-3]

Well Right now I'm trying to register the plugin to my site, with the site key but it's giving me Timed out Error. Will Share the Screenshot with you.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

Could you provide me with admin access so that I can have a look ?

The private fields will be enabled.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laura,

The server seems to be private and I need the credentials to access it.

Could you check provide this as well 🙂

Thanks
Shane

[lauraS-3]

Can you Please send me private fields