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[Resolved] HESTIA PRO theme customizer sections missing

This support ticket is created 7 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Shane 7 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#574110

Tell us what you are trying to do?

we have installed toolset at our page. We are using hestia pro theme and some other plugins as well. Since the toolset is installed we could not change the sections at the customizer - have a look at the screenshot

What is the link to your site?

hidden link

Thank you in advance,

Joerg

#574111
petfab-1.jpeg
petfab.jpeg

attached the screenshot - the second screen (petfab-1)shows the situation before the installation of toolset.

#574278

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jeorg,

Thank you for contacting our support forum.

WOuld you mind providing me with a copy of the theme so that I can have a look at this issue ?

The private fields will be enabled for your next response.

Thanks,
Shane

#574459

Hello,

FYI - we have done some testings: if we active TOOLSET views plugin - the customizer of the HESTIA PRO theme will not proper work.

Joerg

#574626

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Joerg,

Thanks for the theme, I've tested it with our Views and Types plugin active and the customization pane still remain normal and I wasn't seeing any issue with it.

Could you disable all the non-toolset plugins and keeping our plugins enabled and let me know if the issue still remains.

Thanks,
Shane

#574638
Ohne Titel.jpeg

Hi,

have done the test: deactivate all other plugins and only the toolset plugins are active: same result - customizer not showing all sections.

As I described earlier: FYI - I have done some testing with all other plugins deactivated and toolset plugins activated: if we active TOOLSET views plugin - the customizer of the HESTIA PRO theme will not proper work.

Have a look at the screenshot - could be the settings. But it will change nothing - if we change the settings for the views.

Joerg

#575506

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Joerg,

Would be possible to create a duplicate of your website for further testing ?

Please let me know.
Thanks,
Shane