[Resolved] Unable to install reference site because server times out

[Author]

Posts

[poulP]

I am trying to: install "Listing site – Travel Destinations" and also "Magazine site" and "Beyond the Basics".
I have followed you instructions/solutions in the thread https://toolset.com/forums/topic/can-not-install-framework-demo/
and my hosting provider have changed timeout values to 10 minutes and memory to 768 MB.

Before theses changes the install script stopped when reaching about 50/160 downloaded images/posts.
Now it reach 160/160 but stops the loader icon continues to show - but the installer dont continue to next step..

And with other reference sites it also reach 60/60 but again dont continue further..

With the "Beyond the basics" it almost finish but stops at last step...se pic.
But this is already after about 1 minute - how can it be when the timeout is set to 10 minutes?

For me it seems that no matter how much the timeout values is set to the install script never finished/complete installation..

So do you have a solution to what to do now?

Best regards,
Poul

[Christian Cox]

Hi, I noticed in your screenshot that you are working on a WordPress Multisite environment. The scripts used to install Reference Sites are not configured to work on multisite installations, which have can have complex directory structures, permalinks, and database setups. Our demo site at discover-wp.com is an exception. At this time, the reference site installer requires a single-site installation. If you attempt to activate the plugin on a multisite installation, you will be shown a warning:

Framework Installer is not yet tested to work in other multisites installation except Discover-wp.com. Please switch to single-site mode to import reference sites.

Once you have the site installed on a single-site installation, you can use Toolset Module Manager to share components across multiple sites. This can save you some time by setting up custom post types, custom taxonomies, custom fields, and post relationships automatically.
https://toolset.com/documentation/user-guides/using-toolset-module-manager/

[poulP]

Hi,
no I dont have multisite enabled. I have checked my wp-config.php file, and there is no define('WP_ALLOW_MULTISITE', true);,
and there have never been.
I have tried to activate framework installer, and dont get the warning you talk about.
I have recorded a screen video so you can follow what I do.
hidden link (or: hidden link).

As you also can see your installer script tell that I dont meet all the requirements, but at the same time there is a green checkmark with all requirements...

I have several times tried to reset website and database with your provided reset tool.

And if I do that I can start install of referencesite, but every times it stops before the reference site is installed.

Best,
Poul

[Shane]

Hi Poul,

Christian is currently on holidays but will be back to assist further with this.

In the meantime what you can do is to check your servers php logs and provide it to him as there may be some information there that could let us know what is causing this issue.

Thanks,
Shane

[Christian Cox]

My apologies, I saw the "My Sites" menu in your screenshot and assumed this installation is on a WordPress network. If not, then there must be something else going on.
- Can you tell me why the "My Sites" menu appears in the top admin bar for a single site installation? Typically this indicates a WordPress multisite network.
- Are any other plugins active? If so, please deactivate and delete them from your site. We recommend you set up Reference sites on a clean installation.
- Turn on server logs so we can get some more details about the installation failure that may not be shown on-screen. If you are not familiar with server logs, I can show you how to activate them. Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

Then add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Reset the site and database, and attempt to install the reference site again. If server-side errors occur during the installation process, you will find an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the changes you made to wp-config.php.

[poulP]

Hi,
I made a fresh install of WP on Google Cloud and I changed max-file upload size to 128M in php.ini.
And now I have succesfully installed reference site "Listing site – Travel Destinations".
So it must have been some server limitations on my normal hosting provider that gave me the problems.

Thanks anyway.
Poul