Guest users cannot see CRED form

This thread is resolved. Here is a description of the problem and solution.

Problem:
The content of a page where a CRED form is inserted appears blank to guest users.

Solution:
If you are using Access then you must set permissions for the CRED form to determine who apart from administrators can see and use the form.

Relevant Documentation:
https://toolset.com/documentation/user-guides/access-control-for-cred-forms/

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms, User-registration forms

This topic contains 6 replies, has 3 voices.

Last updated by Nigel 4 years, 4 months ago.

Assisted by: Nigel.

Author

Posts

January 23, 2018 at 5:35 am #608781

ScottM9386

Hello,
When will this be fixed?
This is a real problem. User form not displaying for guest - patch did not fix!

January 23, 2018 at 7:23 am #608788

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Scott

I just tested this on a fresh install and it is working correctly with the current versions, guest users are able to see CRED User forms.

From your debug info it looks like you have the current versions installed, so I expect it is a problem with the settings.

When Access is active CRED forms are not visible to guests unless that is explicitly enabled.

Go to Toolset > Access Control > CRED Forms and make sure you enable access to the particular form for guests (see screenshot).

If you did already and it's still not working, let me know.

January 23, 2018 at 4:01 pm #608946

ScottM9386

Hi Nigel,

thank you for your response.
I have the settings correct - see image.
Can you see this form?
hidden link
because I can't unless I'm logged in as admin.
I even tried check marking all levels and still nothing.
I also clear browser cache.

Thank you!

January 23, 2018 at 4:15 pm #608954

ScottM9386

I can see the form if I'm logged in as Author, just to clarify. Havn't tested it being logged in as other roles. Not that that helps as they would already be users.
But as a guest I can't see it (I've tried both firefox and chrome)

January 24, 2018 at 5:06 am #609174

ScottM9386

Well....I just went to the form as guest and it magically appeared!!
Guess I'm good!!

Thanks!

November 28, 2019 at 4:07 pm #1394783

andreaC-10

Hi I got the same problem, guests can't view the registration form.
But with my Administrator account and I can't modify no one of the checkbox in "User Form Front-end Access Group" and "Relationship Forms Front-end Access Group".
Looking at the administrator permission seems all checked..
How can we solve?
thank you

November 29, 2019 at 7:36 am #1395113

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

@andrea if you are having problems clicking the checkboxes in the settings pages it sounds like you are using Access 2.8.1.2 which introduced this problem. Upgrading Access (current version 2.8.2) should fix this. Clear your browser cache if necessary after updating.

If you still have a problem, please open a new forum thread.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.