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[Resolved] Form not adding product to cart

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This topic contains 3 replies, has 2 voices.

Last updated by marcialB 2 months ago.

Assigned support staff: Waqar.

Author
Posts
#1649947

Hi there

I have a CRED form that uses forms commerce: website.com/x-formular-test/.

However, when submitting, the cart is empty.

This is the product: website.com/produkt/vr-mandat-2-jahres-eintrag/.

I can add that to the cart and checkout. But that doesn't seem to work with the CRED form.

I'll attach a screenshot of the settings.

#1650489

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

During testing, I couldn't reproduce this issue on my test website.

I've now downloaded a duplicator package of your website and will be performing some tests on my own server.

As soon as this testing completes, I'll share my findings.

Thank you for your patience.

regards,
Waqar

#1653841

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for waiting, while I performed some tests on your website's clone.

During testing, I noticed that the "VR-Mandat: 2-Jahres-Eintrag" product gets added correctly to the cart when the form is submitted.

To confirm, I just tested the form on your actual website too, and today it successfully adds the same product to the cart as well.

Can you please test and confirm the same and let me know if any changes were made after the initial report?

regards,
Waqar

#1653887

Hi Waqar
You are right, it's working now. I didn't change anything and made no updates. But I'm glad the issue is resolved.
Thank you very much for helping me with this!