[Resolved] Forgot / Reset Password Not Working

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[terryP-2]

I followed the instructions in the following document
https://toolset.com/documentation/user-guides/cred-training-course/part-7-building-account-page-login-form/
When I go to the forgot password page and enter user name it does not redirect to reset password page. However it reloads forgot password page showing the login UI that is on the my account page.

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[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

When you click on the "Lost your password?" link and that takes you to the second page where you enter your username or password, when you do the system will send you an email with a reset password link.

After submitting your username/email the page redirects back to the log-in form because, well, it has to do something, and that is the typical behaviour with most password resets that will end up with the reset email link opening a new browser tab.

(I couldn't test it on your own page because I don't have an account with a password to reset, but it appears to be set up correctly.)

[terryP-2]

Hi Nigel,
Yes that makes sense, was thinking after entering user name it would take you to the reset password page. But when I think this through what you explain is the typical process. Also tried setting up a failed page so if not in system but received same non redirection.

And I do not unsterstand if this is the case why this instruction

"Create the Lost password page (step 1 in the image). This is going to be a regular WordPress page that includes the [wpv-forgot-password-form reset_password_url=’hidden link; shortcode. The page entered in the shortcode attribute is the page that will include the [wpv-reset-password-form]shortcode, see the next step."

Why would instructions say to redirect to reset password page if an email is being sent to send user to that page.

So perhaps I am missing a step. Obviously if the system is sending an email (which is not occurring by the way) would we not need to set up an email with a link to the reset password page.

You are welcome to setup an account (form is defaulting to subscriber)
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[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

I tried to set up an account at your site but never received the sign up email, I suspect you have problems with your mail server. (It didn't arrive in the spam folder or the inbox.)

I'm sorry if the documentation is unclear on this.

You can see the detailed reference for each shortcode below.

wpv-forgot-password-form: https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-forgot-password-form

wpv-reset-password-form: https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-reset-password-form

The workflow goes like this.

You add a lost password link to your login form which links to...

A lost password page which you publish and to which you add the wpv-forgot-password-form shortcode. This page displays a small form that asks for your username or email address and has a submit button. You can use the shortcode attributes described in the link above to specify where to redirect on success (when the user does exist), on failure (when there is no such user, for example), and you can also specify the url of the next page in the sequence which is where we will display the actual reset password form. The user will be sent an email with this link to reset password form page.

The user receives the reset password email with a link, which they click.

That link takes them to a reset password page which you create, where you add the wpv-reset-password-form shortcode to generate the form. Again, you can specify attributes to determine where to redirect on success or failure.

That is pretty much it.

Let me know how you get on.

[terryP-2]

Nigel thank you for trying to create an account. It would seem a new problem has arisen. I was having an issue were custom fields were showing in the create a user cred form but not in the edit user cred forms. I followed the instruction in an errata which required downloading a hot fix file and replacing 3 files. It would appear that after doing this it removed notification emails I set on cred forms. Now when I go into cred to redo these notifications I have an issue of form fields not being available. When I select option to send email to field in form there are no fields available in the drop downs.

https://toolset.com/errata/scaffolding-not-produce-user-fields-properly/

Now as far as the toolset reset password shortcodes go. Everything is send according to instruction and in accordane with information on the shortcodes page.
I am using mailgun as my smtp server. If I use woocommerce to reset a password it does send the email to the account email address. If I use the toolset password shortcodes it only registers with mailgun that a a click event occured.

toolset = Clicked: tpilant@imunlmtd.com hidden link
WooCommerce = Delivered: postmaster@account.rep-o-matic.com → tpilant@imunlmtd.com 'Password Reset for Rep-O-Matic Reputation Builder'

So perhaps this is a wordpress issue but it would seem that the toolset shortcodes are not generating the password reset email.

[terryP-2]

Sorry that click is registering the woocommerce click when sending the password reset via their plugin. So I am geeting nothing in my mailguns logs as an attempt to send a password request using the toolset shortcodes.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

I don't have any debug info for your site (https://toolset.com/faq/provide-debug-information-faster-support/) to see what plugin versions you are using, so I'm going to assume you are using the current versions.

You are describing two more issues here:

1. that after applying the fix described in the errata custom user fields are unavailable in your email notifications, and
2. that the password reset emails are not being sent

I'm going to follow-up on 2 here—it relates to your original question—but I need to ask you to post 1 in a new thread. Sorry for the inconvenience but our policy is one issue per thread, as this helps other users researching similar problems in the forums. You can copy and paste what you have written above.

Regarding the password reset emails.

I have a test site with the current plugin versions, and I have also applied the patch described in the errata to see if that affects anything.

When working on localhost there can be problems with WP emails being sent, so I use the plugin WP Mail Logging which tracks sent emails whether they are delivered or not (https://wordpress.org/plugins/wp-mail-logging/).

I tested the lost password form and according to the mail logs an email was sent.

I'm not sure if this has something to do with your mailgun set up. Can you add the mail logging plugin and check again?

If you don't see the Toolset email can you confirm what versions of our plugins you are using?

[terryP-2]

Installed the wp mail logging plugin. Did a reset password request. Nothing in log. Created a new account from frontend it shows in log.

According to the reset password form shortcodes, you can send an email with link to reset page. You can also redirect to another page after submission -- this does not work. You can also redirect to a page if there is a fail this redirect does not function either.

Here is my debug info
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[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

Thanks for the debug info.

As you say that the redirects don't work as expected and it is not just the notification emails being sent, I think I should take a copy of your site for testing to examine the problem further.

I will mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site, even though I don't intend to make any changes other than to temporarily add a backup plugin to take a snapshot of the site.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

I tested the issue on your site.

I then made a duplicate for further testing locally.

I eventually tracked the problem down to an incompatibility issue with WooCommerce (which has its own lost password page).

I reproduced that on a clean test site to be sure.

Deactivating WooCommerce means the password recovery shortcodes work as expected.

I have escalated this issue so that it can be investigated further and hopefully resolved soon.

I will keep you posted with any updates.

[terryP-2]

Thank you.
I will continue with development with out ability for the moment will just make password reset a manual request. As woocommerce is needed for processing subscribers.
I tried using wocom password reset url endpoint in a menu but it did not want to work outside the myaccount shortcode.

Look forward to resolution. Thank you again for the always excellent support.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

I wanted to advise you that the issue has been identified and resolved and will be included in a hotfix update for Views which is expected to be released around December 6 to coincide with the release of WordPress 4.7.

I'll publish a reminder here when it is published.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Terry

I'm just reviewing the tickets marked as fixed in next release in anticipation of a slew of updates for the main Toolset plugins intended to be published after the weekend when testing is completed.

It looks as if I overlooked updating this ticket back in December, let me know if you still experience any problems.