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[Resolved] file/img upload isn’t working – when clicked they just reload the page

This thread is resolved. Here is a description of the problem and solution.

Problem:

I am trying to upload a file and/or image in image field, but I got reloading of the same edit property page

Solution:

It is browser cache problem, please try these:

1) Clear your browser cache, and test again

2) Try with another browser, and test again

Relevant Documentation:

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 6 replies, has 2 voices.

Last updated by Luo Yang 5 years, 10 months ago.

Assisted by: Luo Yang.

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#1179476

I am trying to: upload a file and/or image

Link to a page where the issue can be seen: hidden link (admin) --

I expected to see: media upload screen

Instead, I got: reloading of the same edit property page

#1179748
upload.JPG

Hello,

Thanks for the details, I can login into your website, I have tried below steps, please correct me if there is anything missing:
1) Goto URL:
hidden link

2) In field "Brochure Picture", click button "Edit image", it does popup a media upload window, and I can update the file without any problem, see screenshot upload.JPG

I suggest you check the browser cache problem:
1) Clear your browser cache, and test again
2) Try with another browser, and test again

#1179753

Hi Luong,

Thank you for testing! I believe the problem might be isolated to custom posts (properties) where there is NOT a pre-filled image or file. (On the link I gave you I pasted in the file URLs for the client.)

So if you try on this property: hidden link to add a PDF or image, by clicking "Select file" or "Select image" -- it just reloads the post with a "Post updated." message at the top.

#1179754

*Sorry, I meant Luo 🙂

#1179767

I have tried it again with my Chrome browser, I can upload the image files without any problem, see the URL you mentioned above:
hidden link

As I mentioned above, it might be a browser cache problem, please try the answer:
https://toolset.com/forums/topic/file-img-upload-isnt-working-when-clicked-they-just-reload-the-page/#post-1179748

1) Clear your browser cache, and test again
2) Try with another browser, and test again

#1179770

My issue is resolved now. Thank you!

#1180409

You are welcome