This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
Thank you for contacting Toolset support. Could you please also try to check it by deactivating all third-party plugins (except Toolset) and switching back to the Default Theme (e.g. Twenty Sixteen theme) to see for any possible conflicts with any of the plugins or themes?
I have logged in to your site but can’t see the Toolset plugins, pages etc. Looks like it is not super admin user profile.
Can you please provide temporary access WP-Admin Login info to your site. Your next answer will be private which means only you and I have access to it.
=== Please backup your database and website ===
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please add the link where you have created the fields which are not displaying.
Thanks. I had looked at all the documentation and videos.
I'm just trying to get the fields to appear in a menu item called "all items" using the DIVI builder.
Could you point me in the right direction?
Thanks
