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[Resolved] Fatal Error when activating Access

This thread is resolved. Here is a description of the problem and solution.

Problem:
When activating Access a fatal error is mentioned in the Plugins area, the plugin is not activated, but no Fatal error is logged to the error logs.

Solution:
If still "open", use the patch in this erratum: https://toolset.com/errata/unknown-fatal-error-when-activating-toolset-access/

If that erratum is marked as "resolved", just download and install the latest Access version found in your Toolset Accounts Download area.

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 1.27 hours from now. Thank you for your understanding.

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This topic contains 28 replies, has 3 voices.

Last updated by Beda 4 years, 4 months ago.

Assisted by: Beda.

Author
Posts
#1363971

When I activate Access or Views, I get fatal error. I can however activate Types and Maps.
I've disabled all plugins and used default theme, but issue persists.

#1363985

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share what fatal error you get when you try to activate the Views or Access?

#1364151

it just says plugin could not be activated
hidden link

#1364159

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share FTP access details as well.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1369575
#1369577

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I will not make changes but I need to debug/check this to know what is the issue.

If you can stop I can start from here. Please reply once you stop working on the site.

#1369579

Ok, sure. I'm out...

#1369581

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Unfortunately - FTP access details you shared with me is not working at this end. Can you please send me working FTP access details as well as let me know if I need to use the different port.

#1369585

My apologies. The ftp address is a .org not a .net

#1369613

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - mostly it looks like server issue as even I do not see what fatal error occurs - even I do not see any evidence of fatal error on debug log as well.

In order to minimize the cause of the issue and rule out any possible compatibility issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

Do you see any difference? If no:
- To ensure that its server issue, please send me a duplicator copy of your install.
More info:
=> https://toolset.com/faq/provide-supporters-copy-site/

#1369619

Yea, I've already tried default theme and de-activate plugins. Do you only take duplicator? What about All in one?
WIth All in One plugin, I can upload to Dropbox as I'm not left with much space on server...

#1369631

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - send me a package using all in one.

Also, do you have access to your server log? Do you see anything with your PHP or apache server log?

I have set the next reply to private which means only you and I have access to it.

#1369635

Only a few errors listed from Feb 2019

#1369639

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - send me a duplicator or all in one package and let me try to install your site on my local test install and check what I see.

I have set the next reply to private which means only you and I have access to it.

#1369687

Here's a link to an All in One backup file. This file does not include media files.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.