[Resolved] Error when save child with conditionnal output

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[Guillaume]

I used a feature since a long time but since few month it doesn't work anymore, but I speak about it only today.

My problem is about conditional display of fields. When you create a group of custom fields you can add a condition to display the field only if another field have a specific value.

I worked well, but now each time I try to save my custom type post I got a white page with this message : {"output":"","errors":"","conditionals":{"#post":{"triggers":[],"fields":[],"custom_triggers":[],"custom_fields":[]}}}

I precise that my custom type is a child of post and I edit them in the post editor page. But each time I save my childs I got the white page with the message : {"output":"","errors":"","conditionals":{"#post":{"triggers":[],"fields":[],"custom_triggers":[

The only way to save my work is to disable the conditional display.

Do you know this problem ?

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Guillaume,

Thank you for contacting us and I'll be happy to assist.

I couldn't reproduce this issue on my test website or find any other recent similar reports.

To troubleshoot this, I'll recommend to temporary disable all non-Toolset plugins and then check the custom post type again.

It would also be a good idea to test this with a default theme like "Twenty Nineteen", to rule out a theme or custom code conflict.

In case the issue still persists, you're welcome to share temporary admin login details in reply to this message, with the exact steps to see the error.

I've set your next reply as private so that only you and our support team will have access to it.

Important note: Please make a complete backup copy of the website, before sharing the access details.

regards,
Waqar