Error uploading theme assets

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/i-cant-register-a-new-theme/

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Tagged: Discover WP, How to build a site with Toolset, Import and export, Toolset Theme integration

This topic contains 5 replies, has 2 voices.

Last updated by Christian Cox 4 years, 8 months ago.

Assisted by: Christian Cox.

Author

Posts

July 28, 2019 at 3:19 pm #1302313

nereaD

Hi, just figured it out. I was not uploading a ZIP file for types and views, but a XML file. It´s not working for layouts though.

Also, the Toolset Advanced Export plugin is required, but I get an error when I activate it.

July 28, 2019 at 3:20 pm #1302317

Christian Cox

Hi, I'm splitting this into a new ticket so we can address it separately. Can you tell me what error you get when you activate Toolset Advanced Export? Can you also upload a zip or XML document containing the Layouts export, if you were able to export that file?

July 28, 2019 at 4:33 pm #1302367

Christian Cox

Update - I just had another report of a similar issue trying to activate Advanced Export. I am attaching your ticket to that report so I can keep you posted.

July 29, 2019 at 11:00 am #1302817

nereaD

Hi, this is the error I get when I activate de TAE plugin and go to the Export/Import page:

Toolset Export / Import
Export Theme settings
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

You can find a ZIP with my Layouts export here (I exported them before activating the plugin):
hidden link

Thank you!

July 29, 2019 at 2:30 pm #1302945

Christian Cox

Okay thanks, I'm asking my team to investigate the issue uploading assets. When I try to import settings, I get a 403 error that says the upload was blocked. I'll let you know what I find out.

July 30, 2019 at 5:35 pm #1304193

Christian Cox

Hi, our security settings have been tweaked and you should be able to upload those asset folders now. Please exporting once more so the file name is different, and try uploading those new asset zips. Let me know if the problem is not resolved.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.