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[Resolved] Editing form redirects to 404 after submit

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This topic contains 19 replies, has 2 voices.

Last updated by Minesh 2 years, 6 months ago.

Assigned support staff: Minesh.

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#1147828

PZ

I have an editing form for my custom post type ("Firms") used by logged-in users.

I am trying to:
Edit content on my site using editing forms as logged-in user.

Link to a page where the issue can be seen:
hidden link

I expected to see and Instead, I got:
When submit the editing form I get redirected to 404 page. For administrator it does not happen always, sometimes the submission is successfull.

#1147859

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - I see you are using number of third-party plugins related to permalinks as well as redirection.

In order to minimize the cause of the issue and to ensure that indeed there is the issue with Toolset plugin:
- Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

If the above step does not help, I need problem URL where I can see your edit form with access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1148522

PZ

My issue is resolved now. Thank you!

#1148524

PZ

I'm sorry. Issue is still unresolved.

#1149177

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I see you are using outdated Elementor plugin version. Could you please update Elementor plugin to it's latest official released version 2.3.2 and try to resolve your issue.

#1149190

PZ

There is a bug in the newest Elementor version. Elementor team told me to rollback the Elementor free to the previous version. On the previous version of Elementor 404 problem remains.

Minesh can you help me?

#1149228

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The thing is that we have another user who reported this issue and as per our findings the issue is from Elementor not from Toolset.

Could you please keep in touch with Elementor and ask them to help you on this and update us if they confirm the issue is from Toolset.

#1150813

PZ

First, everything is up to date now. Second, the issue remains. Third, I can't see how this can be Elementor's fault because I'm actually not using Elementor with pages where the form is inserted.

#1151297

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

well - as you can see with the following ticket where another user reported the same issue with Toolset Edit form:
=> https://toolset.com/forums/topic/form-isnt-submitting-when-elementor-is-active/#post-1147088

The above ticket mention same bug as you reported:

Fatal error: Uncaught Error: Call to a member function get_component() on null in 

He confirms that it's fixed with Elementor version 2.3.2.

I do see you have cache and redirection plugins installed. Could you please check by disabling all cache and try to resolve your issue.

If your issue still persists, I need duplicator copy of your site to debug this issue further.
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#1153097

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please share edit link of post where you say redirection is used to work?

#1153116

PZ

Could you set up the reply as private? i'd give you access to admin account and link to the list of posts where you could check this out.

#1153118

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I have set the next reply to private which means only you and I have access to it.

#1153761

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - thank you for sharing it, I see the issue and I experience the same issue as you did. Really strange issue.

To debug this issue further I need duplicator copy of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#1154631

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I need duplicator copy of your site that will help me to install the site locally and debug further.

Could you please share duplicator copy of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

#1155304

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok thank you but 7GB size is a lot and I dont know when I will be able to download it so I will login to your site and try to download the copy of your site without Media folder etc..etc.. so I will have smaller file size to download.

I hope this sounds good and you dont have any issue with that. I will keep you updated.