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[Resolved] Each Layout gives me blank table and doesn't work on frontend

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 11 replies, has 3 voices.

Last updated by matteoF 7 years, 8 months ago.

Assisted by: Beda.

Author
Posts
#421769
Schermata 2016-08-03 alle 11.09.08.png

I am trying to:
see my table in each layout but I display nothing in back end

I visited this URL:
front end site

I expected to see:
my pages with elements edited in back end

Instead, I got:
no theme no css settings

I'm going to explain.
I've transfered my website to another hosting, now adding toolset and inporting all types,views and layouts I got all elements but looking into any layout I have that problem, it's assigned to a page but I can't see the table and on frontpage it finds not the same elements

I added updated toolset plugins and already cleaned the cache.
I attached a screenshot

#421816

Thank you for contacting our support forum.

1)
Does the issue also persist with a WordPress Default Theme or our Toolset Starter Theme and NO Plugins BUT the Toolset Plugins?

2)
Please activate WP_DEBUG from wp-config.php file and send me possible errors for reivew.

3)
check your browser’s console for any possible JS errors and send me for reivew.

#421908
Schermata 2016-08-03 alle 17.07.10.png

after no results for the first two points, i got these errors

- DDLayout.views[((self.compound + model.get(...)) + "View")] is not a constructor
- TypeError: DDLayout.views.RowView is undefined

I attached screenshot

#422086

Hello,

Please try to reinstall Layouts once. If it will not resolve your issue, please send us temporary admin access so we can inspect your issue more detailed.

#422373

no solutions? it's very important

#422389

now Layout works in back end but I can't display the front end site. I got 504 Gateway Timeout error

#422450

You were still editing my wordpress? now it doesn't work again the Layout plugin not displaying the table!

#422458

Hello,

Yes, we're still working on your website, did you changed something?
Please let us know when you'll finish so we can inspect and debug your issue

#422500

I finished to edit my wordpress for the next two days so you can check and (I hope) resolve my problem. Thank you

#422885

Lemme know for some news, I can't wait anymore

#424760

Since Serhii currently has a few days off, I will replace him here in the forum.
I hope this is OK for you.

I am seriously sorry about the delay, I can not change it, but I can fix it for you.

The issue now is I can not login to the site.

The Site is Currently in Offline Mode.
ERRORE: La password inserita per il nome utente agenzia non è corretta. Password dimenticata?

Therefore I can not check it online.

1. The issue is not known, and not reproducible locally.

2. It is there fore a issue on your server or with a Plugin / Theme you use.

3. Since this happens since the new host, it might be a permission issue such as mod_security making it impossible for AJAX requests to be handled.

Can I ask you for a Site's Snapshot?
We usually recommend the free Plugin "Duplicator" for this porpoise.

If you already know how Duplicator works
(http://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the installer file and the zipped package you downloaded.

★ Duplicator Instructions
hidden link
Send me both files (you probably want to use DropBox, Google Drive, or similar services, as the snapshot file will be quite big)

❌ IMPORTANT ❌
Remember to create or keep an admin account for me before creating the snapshot, or I won't be able to login. You may delete the new admin account once the snapshot has been built.

I will enable your next answer as private so you can provide me the information securely.

#427377

I'm going to close this thread. I resolved updating plugins, deleting that one gave me problems and unchecking some settings of host service

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.