drag and drop of fields is erratic in Safari Version 13.0.4 (14608.4.9.1.4)

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

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Tagged: Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by Zayne 4 years, 2 months ago.

Assisted by: Christian Cox.

Author

Posts

January 18, 2020 at 1:30 pm #1466005

Zayne

I am trying to: move form fields around, for instance into conditional groups

Link to a page where the issue can be seen:

I expected to be able to move the fields.

Instead, I cannot move them to where I want them to be.

It works in Chrome.

January 19, 2020 at 5:38 pm #1467745

Christian Cox

Hi, I've tested this just now in Safari and I'm not able to replicate the issue you described. I'm able to successfully drag fields around, create columns, and move fields in and out of conditional groups without trouble. Can you try these troubleshooting steps?
- Temporarily deactivate all plugins except Types, Views and Forms
- Temporarily activate a default theme like Twenty Twenty
- Clear your browser cache and test again

If the problem is still reproducible, may I log in and try to reproduce the issue on your site? I will activate private reply fields here.

January 23, 2020 at 6:26 pm #1475337

Zayne

It seemed it was limited to that session. It works now. Strange. But thanks!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.