Divi 4.0 not displaying any of the custom fields

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 4 years, 6 months ago.

Assisted by: Waqar.

Author

Posts

October 17, 2019 at 9:45 pm #1363901

louisW

Update to divi 4.0 but the list view is not showing custom fields correctly.

see attached image

October 18, 2019 at 6:27 am #1364009

Waqar

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Louis,

I've checked a couple of pages from the last ticket and could see the custom field values.

Is it because you've downgraded Divi theme to "3.27.2" version?

If this is correct, please make sure that:

1. All plugins are updated to the latest versions, and

2. After updating the Divi theme, "The Latest Divi Builder Experience" option is disabled from Divi -> Theme Options -> Builder tab and the Classic Editor option is enabled.
( ref: https://toolset.com/documentation/recommended-themes/toolset-divi-integration/ )

In case the issue still persists, you're welcome to share a clone/snapshot of your website, with an updated Divi theme and the link to page(s) where the custom field values are missing.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

This will allow troubleshooting, without affecting the live website and after sharing the clone, you'll be able to downgrade the theme on the live website again.

Please let me know how it goes and your next reply will be private.

regards,
Waqar

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.