Customizr Integration returning "Theme Customizr is not active."

This support ticket is created 7 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Europe/London (GMT+01:00)

Tagged: Customizr integration, Integrating with your own theme, Toolset Theme integration

This topic contains 19 replies, has 7 voices.

Last updated by Nigel 7 years, 3 months ago.

Assisted by: Nigel.

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Author

Posts

January 20, 2017 at 7:49 pm #480415

joeF-4

Has this release happened, yet? I just updated my test site to the newest version of both of these, but the problem persists.

January 23, 2017 at 11:02 am #480925

philipV

Hi,

Also need a fix! Please help

January 23, 2017 at 11:37 am #480944

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

There have been a few comments on this thread.

Can I clarify that this thread is specifically and only about the issue that the free version of the Customizr theme was being recognised by the integration plugin, but the paid version was not.

That issue has been fixed, but, for reasons that I am currently checking, the update (to version 1.3) was never released.

Which means that in the meantime it is necessary to manually install the file described by me previously as a workaround.

If anyone commenting on this thread has an issue with the Customizr theme and the integration plugin other than recognising the Pro version of the theme could you please open a new thread describing your issue, thank you.

January 24, 2017 at 4:04 pm #481546

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

FYI There has been an errata published with the temporary fix until the updated version of the integration plugin is published: https://toolset.com/errata/customizr-pro-theme-is-not-recognized-by-the-integration-plugin/

January 26, 2017 at 7:17 am #482224

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

The integration plugin with the fix has now been published and can be updated from your plugins or downloaded from your accounts page: wp-types.com/my-account/downloads

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.