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[Resolved] Customizr Integration returning "Theme Customizr is not active."

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 19 replies, has 7 voices.

Last updated by Nigel 5 years, 8 months ago.

Assigned support staff: Nigel.

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#480415

Has this release happened, yet? I just updated my test site to the newest version of both of these, but the problem persists.

#480925

Hi,

Also need a fix! Please help

#480944

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

There have been a few comments on this thread.

Can I clarify that this thread is specifically and only about the issue that the free version of the Customizr theme was being recognised by the integration plugin, but the paid version was not.

That issue has been fixed, but, for reasons that I am currently checking, the update (to version 1.3) was never released.

Which means that in the meantime it is necessary to manually install the file described by me previously as a workaround.

If anyone commenting on this thread has an issue with the Customizr theme and the integration plugin other than recognising the Pro version of the theme could you please open a new thread describing your issue, thank you.

#481546

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

FYI There has been an errata published with the temporary fix until the updated version of the integration plugin is published: https://toolset.com/errata/customizr-pro-theme-is-not-recognized-by-the-integration-plugin/

#482224

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

The integration plugin with the fix has now been published and can be updated from your plugins or downloaded from your accounts page: wp-types.com/my-account/downloads