Skip Navigation

[Resolved] Custom Taxonomy products incorrect for Essential Grid

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+01:00)

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by Vito Peleg 5 years, 4 months ago.

Assisted by: Nigel.

Author
Posts
#1156014
category.png
front-end.png

I am trying to: We have a setup where we are displaying products based on the Essential Grid. Filters are based on custom taxonomies created by toolset. We are trying to add new products to custom taxonomy and it is been added in the backend, but it is not reflecting on the frontend.

Link to a page where the issue can be seen: hidden link

I expected to see: 4 products in "Buildings" Category

Instead, I got: 2 products in "Buildings" Category. Newly added 2 products were not added.

#1156247

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Vito

The link to your site, it is a staging site, yes? So I can nose around and do simple things like de-activate/re-activate plugins?

I'm not so familiar with the Essential Grid, can you describe how you have set it up so I know what I'm looking at?

#1156294
list-of-product-admin-side.png
grid-selected-cat.png

Hi Nigel,

Yes, the site is staging and you are free to do anything on this server like de-activate/re-activate and updating plugins.

You can refer to this document for a quick startup hidden link

Our grids are mentioned this page => hidden link

This is url to the settings of grid i mentioned in earlier message => hidden link

Please refer to the screenshot to know about our grid in question.

Thanks

#1156390

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Screenshot 2018-11-30 at 15.27.55.png

It seems to be the sort order.

The section in the screenshot was set to Start Sorting by : Featured product (which I have changed to none).

The way queries work in WordPress, if posts are sorted by a certain field, only posts with a value for that field will be included in the results. Any posts which don't have a value for a field used for sorting are simply omitted.

It seems that 2 of the 5 posts were marked as featured, so they were the only ones initially shown.

#1157586

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.