[Resolved] Custom Field Group – Repeatable Field Group deleted but still showing
This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.
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Tell us what you are trying to do?
I've deleted a Custo Field Group which had a Repeatable Field Group in but it's still showing in the backend of the website
Is there any documentation that you are following?
1. I deleted the Custom Field Group first
Toolset > Custom Fields clicked the Custom Field in questions then click 'delete'.
2. The Custom Field Group (and the Repeatable Fields in that Group) still showed in the backend so followed the instructions from the link below about deleting the RFG custom fields.
Toolset > Custom Fields and clicking the button at the bottom of the screen (Post Field Control). Then delete any custom fields that were associated with the old RFG here.
Hello and thank you for contacting the Toolset support.
I would suspect that you are using a cache system that still keeps the details of the Custom Post Type that was using this Custom Field Group. Please purge any available caching plugin, and if your server has an internal cache, please purge it too.
If this does not help fix this issue, I'll need to take a copy of your website and debug it locally. We prefer Duplicator copies, I am setting your next reply as private to let you share credentials safely. ** Make a database backup before sharing credentials. **
I confirm that the credentials are working. But, I still need the details about:
- What custom post type? A direct URL will be helpful.
- What Field Group? A screenshot will be helpful.
I believe that the database is somehow corrupt. For example, some Toolset pages are not accessible:
- Debug information page hidden link
- Content templates list gives the 404 error hidden link
I would like to take a copy of your website and debug it locally, would you agree?
If yes, I'll install the Duplicator plugin and take the copy.
Hello and my apologies for the late reply. I currently do not work on Wednesdays and Thursdays.
The HTTP basic authentication credentials are not working anymore. Because of that, I couldn't test WordPress credentials. Please double-check from your side before sharing credentials on your next reply, which will be private.
I was able to delete the Field Group on my local copy, but I don't know what was the issue.
As I am unable to access the Toolset debug page, I thought something is missing with the user's roles and capabilities. I installed Role Editor plugin to check, but everything seems ok.
I switched the theme to TwentyTwenty and deactivated all plugins except Toolset ones, it still did not help, I am unable to access the Toolset debug page.
Then I noticed, that 4 plugins are activated even though I can only see 2. It turns out that one of the following plugins was behind it:
- ultimate-branding
- wp-custom-admin-interface
So I disabled these two plugins manually(renaming the plugin's folder), and I was able to access the Toolset debug page. I was then able to delete the Field Group. And It was removed from the list of field groups, and it does not appear on "Industries" page.
Because you did not provide FTP access for your staging site, I installed the WP File Manager plugin to rename these folders. But, I could not get it on the left menu. I encountered the same for Duplicator earlier today. So I accessed it through the URL /wp-admin/admin.php?page=wp_file_manager
I renamed the folder "wp-custom-admin-interface" plugin folder, and then, I successfully accessed the Toolset Debug page and I successfully removed the Field Group. It does not appear on the list or the "Industries" page anymore.
So, the issue is somehow based on the "wp-custom-admin-interface" plugin. Once I deactivated it I was able to remove the Field Group without issues. I wanted to reactivate it, but it has been renamed to the original name without me interfering, so I assume another plugin from the same author enforces that.
I hope this helps. Let me know if you have any questions.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
