Skip Navigation

[Resolved] CRED plugin causing conflict with X and Pro.

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Tagged: 

This topic contains 16 replies, has 2 voices.

Last updated by Shane 4 years, 8 months ago.

Assigned support staff: Shane.

Author
Posts
#605514

I know you all are talking with Themeco, the devs of X and Pro on possibly making Toolset work with it. I am noticing that when I go into the Header and Footer builder, the CRED form plugin causes a conflict. Any known issues?

#605534

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

Thank you for contacting our support forum.

Could you provide a bit more details on the error that you are experiencing and how to replicate it ?

Possibly providing a screenshot of the issue ?

Thanks,
Shane

#605546

Here is a video explaining details. Pause on parts you need to look at further please like the console.

hidden link

#605798

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

Thank you for the video.

Would you mind if I took a duplicator package from the website for further testing on this ?

Please let me know.
Thanks,
Shane

#605799

Sure thing. I don't have duplicator though.

#605881

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

I tried the credentials again but they don't seem to work.

Could you check on them and let me know ?

Thanks,
Shane

#605884

I can't resubmit the credentials without a secure form.

#605887

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

I've enabled the field .

#605893
#606574

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

Just an update i was able to download the duplicator package from the site so I'm going through to make the report to our 2nd tier supporters for further debugging.

Thanks,
Shane

#606812

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

In my testing, I have a question to ask.

Does this issue only occur on pages that have CRED forms on them ?

Please let me know.
Thanks,
Shane

#606815

No this occurs on all pages.

#606910

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

I was able to get this working. For some strange reason after I disabled cred and tried the builder it works as expected then I re-enabled cred and tried it again and it started working.

I tried to log into your site to test it but the credentials don't seem to work anymore. Could you try the steps I did and let me know the results.

Thanks,
Shane

#606912

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Donald,

I still went ahead and escalated the issue to our 2nd tier supporters for further debugging.

Thanks,
Shane

#606917

I am still getting an error. I haven't changed the credentials so they should still be working.