I expected to see:
all custom form fields working in the form
Instead, I got:
There is a problem with artist-bandsintown-id field. Please check CRED form.,
There is a problem with artist-googleplus-url field. Please check CRED form.,
There is a problem with artist-instagram-id field. Please check CRED form.,
There is a problem with artist-youtube-id field. Please check CRED form.,
All of the fields that have the issue were either created or modified today.
Fields that do work were created previously in an older version of Types and NOT modified today. They include: Facebook,Twitter and Reverbnation
Hello. Thank you for contacting the Toolset support.
1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
2)
If #1 does not help:
-- Could you please share problem URL.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
The topic ‘[Closed] CRED form Field issue’ is closed to new replies.