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[Closed] cpt's are not mapping to template now

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Jamal 3 years, 5 months ago.

Assisted by: Jamal.

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#1829857

Tell us what you are trying to do?
I have a template set up with elementor and it was mapping correctly when a new "member" type post was created. Something has changed and now they do not map correctly

I am including a link to show what it is doing and what I am expecting t to do.
hidden link

What is the link to your site?
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#1830657

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

I can't really tell what is causing new posts to not having the Elementor template used, but I'll suggest a few tests:

- Make sure that you have an Elementor template assigned. Go to Elementor->Templates and check if a content template is assigned to the custom post type Members.
- Make sure that no Toolset Content Template is assigned to the custom post type Members.

If this does not help, please check if this issue appears when:
- Only Toolset plugins and Elementor are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.

If this also does not help, we might need to access the backend as an admin user for further checking. We may also need to take a copy of your website for further analysis. Let me know if that's ok with you.
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