Skip Navigation

[Resolved] countdown not correct

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 2 replies, has 2 voices.

Last updated by Waqar 4 years, 11 months ago.

Assisted by: Waqar.

Author
Posts
#1363299

I am trying to:
I use a countdown for a content model with the Due Date set to a dynamic field but the countdown has a 2 hours differce with the field

Link to a page where the issue can be seen:
hidden link

I expected to see:
2 hours less in the countdown, the field used is set to 17.10.2019 20:00 the count down works as it is set to 22:00 (10pm in place of 8pm)

Regards

#1363545

Hi,

Thank you for waiting.

During testing on my own website, I noticed that this countdown block shows the timer based on the UTC timezone ( ref: hidden link ) and not based on the timezone selected in the WordPress general settings.

There is a two hours difference between the UTC and Paris times, which is exactly what is being observed on your website too.

I've shared these findings with the concerned team for further review and will keep you updated with the progress through this ticket.

regards,
Waqar

#1405121

Hi,

I'd like to share that a fix for this issue has been included in the latest release of Toolset Views.

You're welcome to update and let us know in case the issue still persists.

regards,
Waqar