I am trying to: Hello! I'm setting up a CRED form for my client's site and I've also built one the same in the Toolset training site with the same results. The fields I am deleting, are still showing up once I save and view. Happening on my live site and the training site.
Link to a page where the issue can be seen: hidden link hidden link
I expected to see: when building and editing the form contents, I deleted everything below Product Name until I reached "Location" so Product description, product size, etc all deleted but still showing. I just want Product name, Location, designer, style, size, our price, retail price, photo, and condition to show. Not sure why I'm not able to delete the rest like i the tutorial?
Thank you for contacting Toolset support. I have noticed that you are using older version of Toolset plugins (Tyes, Cred, etc) and WooCommerce plugin. Please update ALL Toolset plugins and WooCommerce plugin to it latest official release. Or you can download it from your account: https://toolset.com/account/downloads/ https://wordpress.org/plugins/woocommerce/
- Additionally, I have noticed that you are using Bridge Theme version 11.2, can you please update the theme to its latest version 12.1 (not directly related but may help): hidden link
- Please delete all sort of caches in your site plugin cache (W3 Total Cache), CDN / server cache (if any), browser cache too. Deactivate W3 Total Cache plugin for testing too.
Ok, to debug this further, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and check the issue. Your next answer will be private which means only you and I have access to it.
=== Please backup your database and website ===
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please provide screenshots of fields that you are trying to delete.
I installed the new version and when I went in to edit the form, I'm now getting stuck at the screen in the attached screen shot. The only way I can exit is to use the back button on my browser. I also tried creating a new CRED form to see if that helped, and I'm getting the same stuck screen...
Update:
I installed the CRED plug in update on my live site, cleared cache, and was able to get in to the CRED form editing but I'm still getting same result of those fields not deleting.
I have looked into your site, but could not find the Layout and form.
Please provide the Layout link, CRED form back-end link, Form Front-end link. I have enabled private message box.
Also, please try to check it by deactivating all third-party plugins (except Toolset) and switching back to the Default Theme (e.g. Twenty Sixteen theme) to see for any possible conflicts with any of the plugins or themes?
I have deleted the fields you have mentioned, by following steps:
Go to: Toolset >> Post Forms >> Edit “Create content - Products” form >> Delete the fields >> Save.
I request you to please kindly open a new ticket for this 2nd issue. This will help other users with similar problems to find solutions when searching the forum, I am not allowed to handle multiple issues in the same ticket as per support policy. https://toolset.com/toolset-support-policy/
Kindly mark this current ticket as resolved if all is good now.
