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[Resolved] Checkbox-entrys not saved after update

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 3 voices.

Last updated by jonathanO 5 years, 10 months ago.

Assisted by: Minesh.

Author
Posts
#909560
toolset.PNG

I am trying to: save checkboxes created in a Post Field Group

Link to a page where the issue can be seen: hidden link (the green block within each module should display one of three values you can choose from a checkbox as well as the language below at the field "Sprache")

Instead, I got: when saving one of those posts, it erases whatever you have chosen in the checklist and doesn't save it. all other fields work normally.

In the screenshot: the red marked values don't save or get erased, if they have been saved before and the post now is updated.

The problem just occured after I updated all the toolset plugins.

Thanks for helping me out.

EDIT: this is the field group: hidden link. this is one of the affected posts: hidden link

#909696

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Do you mean that you have checkboxes field setup with old Types version and then you updated Types to latest version 3.0 and once you update to this version - the checkboxes field not working?

#909699

Correct ? Wasn't that a good idea?

But I had a recent Toolset version installed, therefore I didn't expected any problems.

#909802

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - that is the process actually. Is it possible to send me the duplicator copy of your site. That will help me to debug this issue further:
=> https://toolset.com/faq/provide-supporters-copy-site/

#909805

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Additionally - I would like to know have you migrated to new post relationship?

More info:
=> https://toolset.com/2018/05/when-if-to-migrate-relationships-in-old-toolset-sites/

#910341
#910511

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks for sharing duplicator package - I've escalated this issue to our Devs. I will get in touch with you as soon as I know more.

#912241

Hi Minesh

We replaced the checkbox that caused problems with a single line text element to have more flexibility. This solved the problem and the other checkbox in this field group is now working again (it get's correctly saved and displays with the proper selection in the frontend and backend).

If the problem was limited to our website, then you no longer have to investigate it.

Thanks for your support!

Best,
Marcial

#913308

I have the same issue with checkbox fields no longer working after update. Please let me know when it is fixed.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.