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[Resolved] Create an account using Forms, send email notification, and redirect to Thanks for signing up!

This thread is resolved. Here is a description of the problem and solution.

Problem: I have a Create Users Toolset Form that should trigger an email notification and redirect the User to a custom Page after submission. When I try to register a User, no email is triggered and the redirect never occurs.

Solution: In this case, the problem was an error message was not displayed in the Form when submitting an email address that was already in use. It looked like the Form should be submitting when in fact the Form should be displaying a validation message. Replacing the "form messages" field in the Form builder was the critical step here, so that validation messages can be displayed effectively. A couple of other minor changes in the Form builder were also necessary:
- Change the email notification trigger from "When submitting the form with payment details" to "When a new user is created by this form".
- Change the recipients information to include the First Name and Last Name fields.

Relevant Documentation:
https://toolset.com/course-lesson/send-notifications-when-someone-submits-the-form/

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This topic contains 17 replies, has 3 voices.

Last updated by yoshihikoH 1 year, 4 months ago.

Assigned support staff: Christian Cox.

Author
Posts
#2164531
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Dear christian,

I am deeply grateful for your verification.

Today, I experienced two failures and successes in my test at the same time.
First of all, I have successfully tested and I would like to tell you that this support ticket will be closed after contacting you. I would also like to thank minesh for my gratitude and apology. I think my test method was wrong.
After I succeeded, I checked all the page transitions related to account creation, so I would like to proceed with this production with confidence (including design). I will also copy this environment to another server and try to create it with the theme of astra. And thank you for letting me know about the WP mail log plugin. I think it's a good plugin. I didn't use this plugin.

I would like to tell you the case of my failure. Please see the attached file.
I am creating an account in secret mode.
After the success of RECAPTCHA, even if I click Submit, the same screen remains and it does not move.

The successful method was accessed from the browser of a completely different person (friend). Of course, it was accessed from a normal browser instead of secret mode.
Perhaps the environment in this secret mode was the cause of the failure. Somehow it's a feeling.

Regards,

Yoshihiko

#2164777
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I would like to tell you the case of my failure. Please see the attached file.
I am creating an account in secret mode.
After the success of RECAPTCHA, even if I click Submit, the same screen remains and it does not move.

Okay thank you for the update. I understand that you are experiencing problems when attempting to register a new User by submitting a Toolset Form when the browser is in "incognito" or secret mode. In the screenshot you provided, I can see the email address **irai@outlook.com is used in the email field. That is a problem because this email address is already in use for a User account. You cannot create a new User account using this email address, since it is already associated with another User profile. Normally the Forms validation system will display an error message, but it looks like the form messages field is not included in the User Form here: hidden link
See the screenshot I have attached. You should probably replace the form messages field so the system can display reasonable feedback to the User when there is a form submission issue.

#2165313

My issue is resolved now. Thank you!