[Resolved] Cart and Checkout dont display products when View plugin is active

[Author]

Posts

[darrylG]

When I add products to my cart i can see that there are x items in the cart. When I select view cart or checkout the page displays without any products listed and the checkout screen is blank. If I deactivate the View plugin everything works fine. I am using the Flatsome theme.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Darryl,

Thank you for contacting our support forum.

From your debug information I noticed that you are running outdated versions of our Toolset plugins.

Would it be possible for you to update your toolset plugins and let me know if you are still experiencing this issue ?

Thanks,
Shane

[darrylG]

Shane,

I updated and get the same results.

-Darryl

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Darryl,

This could be caused by the woocommerce views plugin where it could be that the custom archives and views for your woocommerce Shop and product page haven't been setup.

We can confirm this by just disabling the woocommerce views plugin.

If this is the case then you can have a look at our documentation below in order to get started with customising your woocommerce product display.
https://toolset.com/documentation/user-guides/getting-started-woocommerce-views/

Please let me know if this helps.

Thanks,
Shane

[darrylG]

Shane,

Disabling the WooCommerce Views plugin has no effect BUT disabling the Toolset Views plugin corrects the issue.

I went through the Woo Views setup and selected the options that make the Single Product Page work correctly.

With Toolset Views enabled I can NOT get the Cart or Check to display correctly.

Thanks,
Darryl

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Darryl,

Would you mind providing me with admin access tot he website so that I can see why its not working correctly?

The private fields will be enabled for your next response.
Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Darryl,

Thank you for the credentials but they seem not to work.

Could you check on them for me and let me know when I can log in 🙂

Thanks,
Shane

[darrylG]

Hidden

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Darryl,

Thanks for checking on the credentials for me.

I was able to find the issue. So the reason why the pages where blank was because they were assigned to use the Template for Pages content template.

When I checked this content template it was actually empty. So what I did was to unassign these two pages from using the content templates, so your pages should be displaying correctly now.

Please let me know if this helps.
Thanks,
Shane