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[Resolved] Can't validate subscription.

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 5 years, 1 month ago.

Assisted by: Minesh.

Author
Posts
#1202663

I am trying to: validate my subscription and update the plugin. Currently it is version 2.4.2 I purchased an interactive subscription. Doesn't this cover views?

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1202943

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - As you can see the plan with the following link:
=> https://toolset.com/buy/

Toolset Interactive subscription does include views. You need to download it from your account's page and install it using plugins page:
=> https://toolset.com/account/downloads/

OR

If you already installed the Types plugin, you should try to follow the following steps:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Please let me know if you still need any further assistance regarding this issue.

#1203365

I tried using the PHP method of validating the subscription and that didn't work. My guess is that I have versions of the Toolset Types and views on the site which are too old to be registered this way. My Toolet types is version 2.3.5 and my Toolset views is version 2.4.2

I guess the question then is how do I upgrade these plugins to the latest and save the layouts and data that I built with these older plugins? Is there a risk of wiping out the templates and a post types that I have created by simply replacing the old plugin folders with the new plugin folders?

#1203552

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - this is due to that.

You should try to update your plugins manually for now.

*** Please make a FULL BACKUP of your database and website.***
=> Try to remove/delete the existing Toolset Types plugin
=> Download the latest Toolset Types plugins from your account's page: https://toolset.com/account/downloads/
=> Upload the latest downloaded Types plugin using plugins page from admin

Once you update Types plugin manually, please try to update all other Toolset plugins using installer. Please check the following Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.