Can't show Custom content to non-logged in user

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Content Templates, Controlling access to content editing, Custom roles, Views plugin

This topic contains 8 replies, has 2 voices.

Last updated by Shane 7 years, 7 months ago.

Assisted by: Shane.

Author

Posts

August 8, 2016 at 2:02 pm #422981

asgerJ

I am trying to:
Restrict user from a specific page and that is working.
A guest user should not be able to see the page and should instead see a custom Content Template.
When i set it to a custom content template it shows the content of the normal page to all user, even guest users.

I visited this URL:
hidden link

I expected to see:
A custom content type.

Instead, I got:
Normal page.

I've attached some Screenshots with the settings i got.

August 8, 2016 at 6:19 pm #423043

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asper,

Thank you for contacting our support forum.

I suspect that this might be caused by a plugin conflict.

As a part of our standard procedures I would recommend that you temporarily disable all your non-toolset plugins and try again.

Please let me know if the issue remains after this.

Thanks,
Shane

August 8, 2016 at 6:56 pm #423046

asgerJ

Hello Shane

Same problem.
Only plugins activated are:
Toolset Access
Toolset Types
Toolset Views

August 8, 2016 at 11:19 pm #423076

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asper,

Thank you for confirming.

Would you mind providing me with admin access to your website ?

The private fields will be enabled for your next response.

Thanks,
Shane

August 9, 2016 at 3:01 pm #423239

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asger,

Thank you for the credentials.

I'm currently running some tests and i'll let you know anything I find.

Thanks,
Shane

August 9, 2016 at 8:36 pm #423315

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asper,

I was able to replicate this issue.

I've asked my colleagues to try and replicate it as well.

I want to see if they are experiencing the issue as well so I may need to escalate this to our dev team.

Thanks,
Shane

August 10, 2016 at 10:38 am #423432

asgerJ

Okay.
How long time will it take before you have something?
🙂

August 10, 2016 at 3:27 pm #423501

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asger,

Thank you for the patience.

I was able to replicate the issue and confirm the bug. Now the next step is to escalate your ticket so that our 2nd tier supporters can have a look.

There isn't much more I can do here 🙁

For now why not just use the default 404 ? or take a look at this link below.
https://toolset.com/documentation/user-guides/access-control-texts-inside-page-content/

Thanks,
Shane

August 30, 2016 at 7:12 pm #430449

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Asger,

We have released the latest version of our plugins.

Please update and let me know if the issue still remains.

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.