Can't edit a View from the Toolset Dashboard

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user was not able to edit a view in the admin area.

Solution:
It turns out that the view was created with the legacy editor, and that the Toolset Settings were changed to only support the blocks editor.
Once we activate the legacy editor too, we were able to edit the view.

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Africa/Casablanca (GMT+00:00)

Tagged: Views plugin

This topic contains 2 replies, has 2 voices.

Last updated by russellH-3 3 years, 3 months ago.

Assisted by: Jamal.

Author

Posts

December 21, 2020 at 12:43 pm #1882653

russellH-3

I am trying to:
Create a View from the Toolset Dashboard. I can only create the name but when it goes to the edit screen, I get a warning saying 'Sorry, you are not allowed to access this page.'

Link to a page where the issue can be seen:
hidden link

I expected to see:
Create View interface

Instead, I got:
Error message.

Here's a screenshot: hidden link

December 21, 2020 at 1:53 pm #1882713

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+00:00)

Hello and thank you for contacting the Toolset support.

It seems that you were activating only the Blocks editor in the editing experience(Toolset->Settings->General(tab)) and trying to edit a view that was created with the legacy editor. Check this screenshot hidden link
You will need to activate the legacy editor, either exclusively, or with the blocks editor too. Once I activated both editors, I was able to edit the view without issues.

I hope this helps. Let me know if you have any questions.

December 22, 2020 at 10:15 am #1883779

russellH-3

Hey Jamal. OK thanks, I didn't know that was setting I had to tweak. I appreciate you helping me with that. I've got a related question but I'll start a different ticket so this one dosn't get messy — you did solve the original problem. Thanks!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.