I am trying to: build my first user registration form. I chose the role to create, and noticed there are no widgets to create the form—instead it says "Please, select an user role before creating a Form". (There's a typo in that message) I save the form and notice the user role I selected is missing, so I select it again and save again. The role has again disappeared. I still can't build the form.
Link to a page where the issue can be seen: it's on the back end. Here's a video of the issue: hidden link
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Hi, when I try to go to /wp-admin using the link you provided above, I see a message "This has been disabled". I'm assuming that means there is a custom wp-admin URL, or something else is going on with the login provided.
At any rate, I see an issue in the video you provided. The dropdown field and checkboxes for roles should not be shown together. Generally this indicates a JavaScript error. Can you open the browser console and check to see if any JavaScript errors are present? If so, please copy + paste those in your next reply for me to review.
Then please follow the standard troubleshooting steps:
- Temporarily deactivate all plugins except Types, Views and Forms. Activate a default theme like Twenty Nineteen or Twenty Twenty. Deactivate any custom code snippets in wp-admin > Toolset > Settings > Custom Code.
- Test the User Form again.
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem was not resolved, I'll need to take a closer look.
Please let me know what you find out and we can go from there.
Hi Christian...I should have looked for JS errors myself. Sure enough, I had disabled the native Google maps functionality with another plugin and that was the cause of one of the JS errors (why it was affecting the user registration form is a mystery though). After re-enabling Google maps, the form UI is working as expected. It still throws the other error that we saw (hidden link) but that does not seem to affect the UI.
