[Resolved] Cannot update Views 1.10 to 1.10.1

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[Alan]

I am trying to update Views from 1.10 to 1.10.1 via the WordPress dashboard.

I get this:
An error occurred while updating WP Views: Download failed. SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

I'm seeing this on two separate sites that I have Views installed on.

Many thanks
Alan

[Beda]

Thank you for contacting us here in the Support Forum

We are investigating the issue.

I would need as much details as possible:

1. Browser you are using
2. OS you are using
3. Does it happen on all ISP's?

You can for now check this Thread for a possible solutions:
- https://toolset.com/forums/topic/plugin-download-failed-ssl-certificate-problem/#post-335060
- https://toolset.com/forums/topic/ssl-certificate-problem-when-updating-types/#post-335200

Please don't hesitate to inform me in case the issue persists
and let me know if the above solution works for you, I look forward to your reply!

Thank you for your patience.

[Beda]

As DEV team requested, I would need to request temporary access (WP-Admin and FTP) to your site
- preferably to a test site where the problem has been replicated if possible -
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site.
This is also a reason the backup is really important

Please could you provide me the additional Infos?

Thank you for your patience.

[Alan]

Hi

The issue is resolved.

My hosting support dude resolved this within half an hour of my email 🙂
This is what he said:
---------------------------------
I updated the PHP version on both domains to 5.4, which has an updated root certificate.
Any version from 5.4 onwards should not present this issue.
---------------------------------

I hope this helps someone else experiencing the same issue.

Alan

[Beda]

Thanks for the Details

I apologize the delay here.

WordPress recommends PHP 5.6 and I would recommend to contact your server Admin to gently ask if a update would be possible, to PHP 5.6
https://wordpress.org/about/requirements/

Thank you very much of informing us on the solution from your end.

Thank you for your patience and collaboration.