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[Resolved] Cannot update plugin. Check for updates has no results.

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This topic contains 21 replies, has 2 voices.

Last updated by edW 1 month, 1 week ago.

Assigned support staff: Shane.

Author
Posts
#1904287

edW
types-update-plugin.png
types-update-plugin-commercial-tab.png

Tell us what you are trying to do?
Update the plugin. When I go to the Commercial tab and hit the Check for Updates button, nothing shows up. I can download the latest version from my online Toolset Types account, but not sure if I delete the plugin and reinstall it, if it will screw up my site. Why can't I update the plugin directly from wp-admin?

Is there any documentation that you are following?
no

Is there a similar example that we can see?
I attached screenshots

What is the link to your site?
alejandra.staging.wpengine.com/

#1904305

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Thank you for getting in touch.

Can you try unregistering Toolset and follow the method below in order to re-register the plugins with a new key ?
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Please let me know if the issue still remains after try this.

Thanks,
Shane

#1904339

edW

Thank you. I can't get to see the update in step 7. Nothing shows up after I submit the new key. I just have the Check for Updates button. The other button reads, "Unregister Toolset from this site." I tried two different keys in my account. Not sure what is going on.

#1904343

edW

I also tried editing the wp-config.php file option.

#1904393

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Thanks for the update.

At this point what I would do is to perform a manual update of the Toolset plugins by downloading the plugin from the link below and uploading it to your site.
https://toolset.com/account/downloads/

Once you've done this check to see if you're able to register the plugins.

Thanks,
Shane

#1904421

edW

Thanks Shane. I'm having new problems now. I installed the plugin manually after removing it from my site. Now I am unable to get a key. I click the link at the end of: " If you already have a key, get it from your account." Then it asks me to login to wpml. I don't have an account there. I was already logged into my Types account and when I add the site manually and copy/paste the key into my site, it doesn't accept the key.

#1904463

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Would you mind allowing me to have admin access to the site so that I can have a look ?

Thanks,
Shane

#1905327

edW

Hi Shane,
Not sure if you've had time to login yet, but I wanted to check in and see if you found anything if you did.
Thank you again for your help!
Ed

#1905427

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2021-01-14 at 9.28.45 AM.png

Hi Ed,

Thank you for the patience.

I in fact tried with a site key I had generated and it worked , see screenshot.

Can you try going to this URL below and let me know if it generates a site key for you.
https://toolset.com/account/sites/?add=https%3A%2F%2Falejandra.staging.wpengine.com

Thanks,
Shane

#1905499

edW

Hi Shane,
I see your screenshot. I am able to generate the key. I enter the key and hit save. Then I hit check for updates and that table of versions does NOT appear.

I checked the Installed Plugins page. I have Type 3.4.5 but it's still asking me to register.

I tried generating the key again and it said I already did and it showed me the key that I just entered.

What am I doing wrong?
Thank you!

#1905519

edW

If you're able to register the key successfully, I'd love for you to do that for us please. Thank you.

#1905577

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Can you send me a screenshot of the registration page showing the key that was generated?

Unfortunately i'm not able to generate a key for you as it will be tied to our internal accounts here, so the key must be generated from your end.

I will like to check the keys to see what happens.

Thanks,
Shane

#1905619

edW

hidden link

#1905621

edW

Is this thread private or public?

#1905701

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ed,

Thank you for for the screenshot.

I've actually trashed the post with your screenshot, however looking at your account it only provides you with the Types plugin. From what I can see the site is registered correctly.

I'm not sure why its asking for the WPML registration key when you don't have it. However I believe its because the Types only accounts don't exist anymore and the only way to get types only is through a subscription with WPML because its given to WPML users for free.

Thanks,
Shane