[Resolved] Cannot update plugin. Check for updates has no results.
This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.
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Tell us what you are trying to do?
Update the plugin. When I go to the Commercial tab and hit the Check for Updates button, nothing shows up. I can download the latest version from my online Toolset Types account, but not sure if I delete the plugin and reinstall it, if it will screw up my site. Why can't I update the plugin directly from wp-admin?
Is there any documentation that you are following?
no
Is there a similar example that we can see?
I attached screenshots
What is the link to your site?
alejandra.staging.wpengine.com/
Thank you. I can't get to see the update in step 7. Nothing shows up after I submit the new key. I just have the Check for Updates button. The other button reads, "Unregister Toolset from this site." I tried two different keys in my account. Not sure what is going on.
At this point what I would do is to perform a manual update of the Toolset plugins by downloading the plugin from the link below and uploading it to your site. https://toolset.com/account/downloads/
Once you've done this check to see if you're able to register the plugins.
Thanks Shane. I'm having new problems now. I installed the plugin manually after removing it from my site. Now I am unable to get a key. I click the link at the end of: " If you already have a key, get it from your account." Then it asks me to login to wpml. I don't have an account there. I was already logged into my Types account and when I add the site manually and copy/paste the key into my site, it doesn't accept the key.
Hi Shane,
Not sure if you've had time to login yet, but I wanted to check in and see if you found anything if you did.
Thank you again for your help!
Ed
Hi Shane,
I see your screenshot. I am able to generate the key. I enter the key and hit save. Then I hit check for updates and that table of versions does NOT appear.
I checked the Installed Plugins page. I have Type 3.4.5 but it's still asking me to register.
I tried generating the key again and it said I already did and it showed me the key that I just entered.
I've actually trashed the post with your screenshot, however looking at your account it only provides you with the Types plugin. From what I can see the site is registered correctly.
I'm not sure why its asking for the WPML registration key when you don't have it. However I believe its because the Types only accounts don't exist anymore and the only way to get types only is through a subscription with WPML because its given to WPML users for free.
