[Resolved] Cannot update CRED or Views

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[Thorworx]

I am trying to: install CRED 1.9.1 and Views 2.4.1 updates

I expected to see: Plugins updated

Instead, I got: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I've tried updating via WP plugin update page and via Plugins > Commercial... same result.

The error gives the url of the update starting with:
https://toolset.com/?download=308&version=2.4.1&site_key=<site key>

I tried accessing this url directly, and your site gives the error:
Error downloading the file. Please contact the site administrators

Please advise

[Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

Thank you for contacting Toolset Support. This usually can happen at times in WP due to plugin zip does not get extracted properly or download files are broken somehow in the process. Please delete Toolset CRED and Views plugin >> re-upload it as new after downloading from your account:
https://toolset.com/account/downloads/

OR you can try to manually upload these 2 plugins via FTP which is also a best way in case WP Dashboard theme installation or update is failed.

Thank you

[Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

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