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[Resolved] Cannot register key in live environment in Pantheon

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Shane 2 years, 9 months ago.

Assisted by: Shane.

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#2091863
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The site hidden link is hosted on Pantheon and they do not allow access to the plugins page on the Live environment. How do I register the Key that I have already generated in my Toolset account for this URL?

#2091909

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Vineet,

Thank you for getting in touch.

I'm assuming that you're trying to access this page as an Admin account user. If not then you will need to log in as admin for this page to display.

If you are admin then I would recommend temporarily disabling all the non-toolset plugins and then checking again to see if you can access the page.

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.