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[Resolved] Cannot install “Real Estate Demo” on Discover WP account.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the customer wanted to install one of our demo and was getting an timeout error.

Solution:
This was an issue on our side and the problem has been resolved and users should now be able to install demos again.

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 11 replies, has 2 voices.

Last updated by nicklasK 6 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#561245
server timeout.jpeg

I am trying to: install "Real Estate Demo" on Discover WP account. Other demos works fine but Real Estate will not install. Installment stops when Downloading and importing Types and a popup says server timeout.

Link to a page where the issue can be seen: hidden link

I expected to see: an installment

Instead, I got: server timeout

Thank you in advance!

/Nicklas

#561316

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nicklas,

Thank you for contacting our support forum.

I've made our systems team aware of the issue and they should be working on this.

Thanks,
Shane

#561359

Ok, thanks! Looking forward!

#561360

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nicklas,

The issue has been logged in our system to be fixed.

If there are no further questions then we can mark this one as resolved.

Thanks,
Shane

#561364

Ok, sounds good! Any idea when I can install Real Estate Demo?

Thanks
Nicklas

#561368

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nicklas,

Currently i'm unsure however you can install it locally using out Toolset Framework installer plugin.

This allows you to install any of our test sites to your local wordpress installation.

Thanks,
Shane

#561381

OK, I would definitely prefer to install the demo site on your "Discover WP account". So it would be super great if you can make it work on your platform. I am particularly interested in exactly how the custom search field is set up used on the Real Estate Demo. If there is a problem with your demo site platform maybe there is a way to get insight into how the custom search field is set up?

Big thanks
/Nicklas

#561399

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nicklas,

The Demo should be up an running soon again as it was working not too long ago.

However we have a comprehensive document on how to get the parametric search.
https://toolset.com/documentation/user-guides/front-page-filters/

Please let me know if this helps.

Thanks,
Shane

#561559

Thanks for the link Shane. I have read it, but unfortunately it does not explain how to set up the parametric search in the Real Estate Demo. So I am still really interested in that. Just tried to install the Real Estate Demo again but still did not work. So I am really looking forward to try it out as soon as you get it up and running!

Thanks in advance!

/Nicklas

#562007

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nicklas,

Our team has resolved the issue so you can proceed with the demo now.

Thanks,
Shane

#562009

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Please let me know as soon as possible if it works for you.

#562096

It works perfect! Thanks a lot! 🙂

Best regards
Nicklas

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.