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[Resolved] Cannot edit single text widget in layout

This support ticket is created 7 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 21 replies, has 3 voices.

Last updated by scottL-3 7 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#537774
Screen Shot 2017-06-16 at 12.57.28 PM.png

I am trying to: Use a single widget cell in the header of Toolset Starter's default layout in place of the Visual Editor cell. The visual editor cell in headers and footers won't work for this site because we are using Events Manager and it fills all Visual Editor cells with its output.

I visited this URL: hidden link (I can create a login for you to use if needed)

I expected to see: When I click the edit link for the single widget's text widget, I can select the widget type and set tags but there is no place to edit the cell's content.

#537797

Just checked and I'm having the same issue with several sites on localhost and online. The only changes I'm aware of since the last time I know this worked properly are WordPress updates and updates to multiple Toolset plugins.

#537834

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

Thank you for contacting our support forum.

So I tried to replicate this issue on a fresh install and was not able to notice the problem. What I would recommend that you do is to temporarily disable all your non-toolset plugins and try again.

If this doesn't work please let me know.

Thanks,
Shane

#537837

Hi Shane,

I disabled all non-toolset plugins and nothing changed.

Scott

#537841

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

Would you mind providing me with admin access so that I can look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#538552

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

Thank you for the credentials.

I need to do some further testing, Would you mind if Installed the duplicator plugin to grab a clone of the website ?

Please let me know.
Thanks,
Shane

#538566

Hi Shane, you are welcome to install the Duplicator plugin to make a copy of the site for more testing. Let me know after you make the copy.

Scott

#538572

Joe

We are experiencing the same issue with our site.

#538663

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

I was able to get the duplicator package.

However as a workaround you can create a Widget area and add that to your Layouts and then go to your widgets options and then add the widget to that newly created widget area.

It's a longer process but the end result is the same.

Please let me know if this helps.

Thanks,
Shane

#538668

Thought of that work-around but trying to avoid it since it is easier for the customer to mess with the header if it is exposed in the widgets list instead of in the layouts where I have a little more access control to protect it.

Also, the reason I'm trying to use a text widget instead of the visual editor is because of the long-running issue with Events Manager and Layouts. If you go to hidden link you can see the problem. Pretty sure this is because Events Manager provides its own page templates and they don't have Toolset integration but don't want to edit their templates and risk future update problems. So I make sure each page only has one visual editor or post content area and then all works well.

This site may or may not need Events Manager when it is done. They need some of the features but don't have a lot of events so I might make a more basic event management solution from Types and Views. Still, I use Events Manager on a lot of other sites and am always running into the issue with Visual Editor cells. I don't mind working around it with text widgets but, obviously, I need to be able to edit the text widget single widget cells.

#539078

Joe

I am also experiencing this problem on my site. I loaded a test site on my local machine (layouts version 2.0.1). This version produces the following for the layout for a single Text widget:

<p><label for="widget-text-1-title">Title:</label>
<input class="widefat" id="widget-text-1-title" name="widget-text[1][title]" value="" type="text"></p>

<p><label for="widget-text-1-text">Content:</label>
<textarea class="widefat" rows="16" cols="20" id="widget-text-1-text" name="widget-text[1][text]"></textarea></p>

<p><input id="widget-text-1-filter" name="widget-text[1][filter]" type="checkbox"> <label for="widget-text-1-filter">Automatically add paragraphs</label></p>
<input id="ddl-widget-name-ref" value="widget-text[1][ddl-layouts]" type="hidden">

While the production server version (also 2.0.1) produces the following for a single Text widget:
<input id="widget-text-3-title" name="widget-text[3][title]" class="title" value="" type="hidden">
<input id="widget-text-3-text" name="widget-text[3][text]" class="text" value="The Certificate of Business Essentials provides a solid foundation in four specific areas of business knowledge—accounting, finance, economics, and management—and exposes professionals from various fields to the primary principles and vocabulary of business.

To earn the certificate, participants must successfully complete four required courses with a grade of C- or better. Courses are available on the Newark campus and via distance learning through UD Online. Students may take all courses on campus, or they may take some as on-campus courses, and some online.

Click here to hidden link" target="_blank">search for upcoming offerings of these courses.

  • ECON 100 Economic Issues and Policies
    Takes a non-technical approach to basic economics. Applies economics concepts to contemporary issues, problems, and policies. Covers topics in both microeconomics and macroeconomics. This requirement may also be met by taking both ECON 101 and ECON 103.
  • ACCT 200 Survey of Accounting
    Introduction to financial accounting. Topics include the accounting cycle, merchandise accounting, accounting procedures for cash, receivables, payables, inventories, plant and equipment, stocks and bonds.This requirement may also be met by taking both ACCT 207 and ACCT 208.
  • BUAD 100 Introduction to Business
    Intensive survey of the core business disciplines. An introduction to marketing, management, operations management, international business and business ethics will be included. This requirement may also be met by taking all three of the following courses: BUAD 301, BUAD 306, BUAD 309.
  • FINC 200 Fundamentals of Finance (OFFERED IN-CLASSROOM ONLY)
    Provides an overview of the role of finance within a business organization. Topics include financial statement analysis, time value of money, capital budgeting, valuation, and the cost of capital. This requirement may also be met by taking FINC 311.

" type="hidden">
<input id="ddl-widget-name-ref" value="widget-text[3][ddl-layouts]" type="hidden">

For some reason the production server is loading the data into hidden inputs instead of textareas. I'm not sure if that would help your developers track down the code or not, but I thought that I would add it.

#539098

Joe

To add to the above post. I realized that the local copy was still running WordPress 4.7. Once I updated my local copy to WordPress 4.8, the single Text Widget no longer worked. It produces the same hidden text widget locally as it does on the production server. There seems to be an issue with the single Text Widget and WordPress 4.8. Hope that helps debugging. Thanks.

#539192

Hi Shane, I removed several default Toolset Starter theme layout elements that used the visual editor and changed a few others to widget areas so I can keep going with this site. I also setup a new site from scratch without copying any database, themes, plugins, etc. from an existing site and still experienced the problem with not being able to edit the text widget when it is a single widget in a layout.

Now that you made a copy of the site to continue testing with, can I turn off the admin account I created for you to use on the original site?

Scott

#539214

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

Thank you for updating me.

yes you can disable the account.

Thanks,
Shane

#539746

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Scott,

I went ahead and escalated this ticket to our 2nd tier supporters for further debugging.

Thanks,
Shane

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.