[Closed] Cannot create custom row

[Author]

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[lauraS-3]

I am trying to: Create a custom row in Layouts

I expected to see: My website.

Instead, I got:
Fatal error: Call to undefined method WPDD_layout_theme_section::get_width_of_child_layout_cell() in /Users/macdonaldr93/Sites/csagroup.dev/wp-content/plugins/layouts/classes/wpddl.layout.class.php on line 114

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hello. Thank you for contacting the Toolset support.

1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

2)
=> Please share a link of the page where I can see your problem.
if your issue still persist:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Ross Fisher]

Hello!

I have found two examples of this error and have sent it to our Tier 2 Supporters to debug the mentioned classes. Please let us know if you somehow resolved the issue!

[Ross Fisher]

Howdy!

This will be fixed in the next version of Views. I have however received a patch file and will email it to you now!