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[Resolved] Cannot add new post field, will delete some of my existing post fields in custom

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This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.
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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Noman 6 years, 6 months ago.

Assisted by: Noman.

Author
Posts
#577205

I am trying to: Add a checkbox/radio items and new custom post fields but once I update it deletes some of my existing post fields

#577352

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Tim,

Thank you for reaching out to us.

1. MySQL 5.1.73 version in your site, is lower than the required for Toolset. Please upgrade MySQL version and see if this resolves the issue: https://toolset.com/toolset-requirements/

2. Please increase MaxInputVars to 5000 or 10000, currently its value on the server is 1000. You may need to contact your website hosting company to change this for you or change it from your server control panel.
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3. Also I can see that you are using older version of WPML Multilingual CMS and WPML String Translation plugins. Please update ALL WPML plugins to it latest official release. Or you can download it from your account:
https://wpml.org/account/downloads/

4. If still issue persists, then please try to check it by deactivating all third-party plugins (except Toolset) and switching back to the Default Theme (e.g. Twenty Seventeen theme) to see for any possible conflicts with any of the plugins or themes?

5. Please Enable WordPress debugging in your site and look for any errors on the site while running update process or in error_log file: https://toolset.com/documentation/user-guides/debugging-toolset/

Thank you

The forum ‘Types Community Support’ is closed to new topics and replies.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.