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[Resolved] Can submit WordPress page anymore

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This topic contains 2 replies, has 2 voices.

Last updated by romanF 1 year, 2 months ago.

Assigned support staff: Jamal.

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#1702861

I have created a WordPress page which is called Mein Konto (my account) I followed the given instruction using your tutorial.
I was also adding it to an access limited group to limit the page to logged-in users. Today I figured out that I (admin) can't publish the page anymore. The button turns greyed-out after it has loaded. This is new, so I guess it is related to the access group. What I have figured out is that the page does not show up anymore in the logged-in users group anymore. So I can't remove it to test it.

Do you have any idea how to solve this?

Thank you

#1703459

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

To make sure this is caused by Toolset Access, temporarily deactivate it and check if you will be able to publish the page.

If the issue persists while Toolset Access is deactivated, it may be another cause, check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at the time to track where the incompatibility is produced.

If the issue disappears when Toolset Access is deactivated, we can assume that it caused it, we'll need to check the various settings for group restriction and check again. In that case, I might need to access your admin area for further analysis. Let me know if that's ok with you.

#1703489

Hi Jamal,
yes, the toolset Blocks is causing the problem. When deactivated I could publish again. Strangely, there was nothing else to do after reactivating it. It just worked again. Suddenly I had blocked as a suspect, just because I could see the publish button going on and off while Blocks was "rendering" different parts of the page.
In the end, I am not sure what caused the problem, but I am very happy that your suggestion was helping me out!