[Resolved] Blocks view not displaying data at Front End

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 27 replies, has 2 voices.

Last updated by markP-18 3 months ago.

Assigned support staff: Nigel.

Author
Posts
#1561499

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

No, I can't, on a server running 5.6.39 (I don't have 5.6.40 available) it still works correctly, and no warnings or notices in the PHP logs.

I'm going to need to consult with my colleagues to see how to proceed, as it is only happening on your server, and it is not obvious from your debug info what the issue may be.

I'll keep you posted.

#1561539

Feel free to put in some print_r or similar commands into the code on my live site for a few moments to help you debug. Ideally targetted so that it only outputs debugging info on the front end Blocks View stuff (like I said, the editor seems to show live data fine).

#1561863

On my other ticket I just had this response:
I'm noticing pairs of error log lines like this:
It seems your server is running MySQL 5.5.62, which is a bit out of date. Toolset's minimum requirement is 5.6: https://toolset.com/toolset-requirements/

So that would explain why caching isn't happening, the database engine is a bit outdated. Is it possible to get your host to update MySQL, or run on a server with a more modern MySQL version?
-------------------------------------------------------------------------------------------------------
So in the morning, I'm going to upgrade MySQL - I've just added a suitable repository and it looks like it will give me a straightforward update.

Perhaps it will fix this Blocks View problem?

#1562281

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

I don't think so, because that relates to a coordinate system available in more recent versions of mySQL that is required for Maps, but let's rule it out in case there is something else affected by the mySQL version I'm not aware of.

Let me know when you've updated mySQL and what happens.

#1562351

The MySQL upgrade didn't pan out. I spent an hour trying to do the upgrade and then about three hours fixing it back to how it was! 🙂

I may move the site to a different server.

#1562609

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Are you going to switch server?

As the issue is specific to the current server I'll hold off until I hear from you.

#1562617

I've just acquired new hosting this morning and I'm uploading a dev replica site to it now. I'll get back to you shortly. As you can imagine, time is of the essence with the amount of need around at the moment.

#1562661

Hi. The new hosting works fine. I'm seeing a front end blocks view on the duplicate 'dev' site that I've made.
I'm going to move the site to the new hosting.
Cheers,
Mark

#1562671

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

OK, great, that's good news.

I'm sorry I couldn't identify the issue on the original server, remote debugging of live sites for server issues is tricky.

#1562683

Thanks for your help. I think that we can leave this support ticket as it is now.
Cheers,
Mark

#1562685

Just thought. How do i get rid of that pop up debugging window that appears when I go to one of the 'problem' front end pages?

#1563583

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Sorry, did I leave that on?

Go to Toolset > Settings > Front-end content and you'll see the debugging option there.

#1565777

Thanks for that final tip about the debugging.
Thanks for your efforts.
Mark