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[Resolved] Archive ajax filter is not working properly.

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 3 years, 7 months ago.

Assisted by: Minesh.



We are using a ajax filter for archive page.

When we select and deselect between category results are not showing properly.

Select a category -> Will show result for only that category.
Deselect this category and select another category then -> first show result for selected category(second time category) and after one or two second show all result (all filter removed) automatically.

You can see this in following video .
hidden link

At around 0:18 / 0:19 it filters properly and shows one category listings (for a second...)... but then again it shows all the sites

Please help us to solve this.

Thank you.



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I would like to know, are you using a classic view or block view?

Also, Can you please share problem URL and access details so I can check why the speed is too slow.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

However - I've just created a product view and added the product categories as taxonomy filter displayed as checkboxes:
=> hidden link

I can see the above view with checkboxes filter works as expected.

The request is handled by the server and it depends on the server how fast/slow the server process the Ajax request. You need to allow to finish the Ajax request.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.