Home › Forums › Toolset Professional Support › [Resolved] After update lost views data and layout not resolving third party shortcode
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
Tagged: Content Templates, Setting up custom fields, Types plugin, Views plugin
This topic contains 3 replies, has 2 voices.
Last updated by rafaelO 2 months, 1 week ago.
Assigned support staff: Waqar.
I am trying to: show a shortcode [layerslider]
Link to a page where the issue can be seen:hidden link
I expected to see: the slider
Instead, I got: the raw text
issue showed up after an update that make me loose most of the views configuration as well
English (English )
Thank you for contacting us and I'd be happy to assist.
To troubleshoot this, I'll need to see how this custom field and the content template is set up in the back-end.
Can you please share temporary admin login details?
Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.
Thank you for sharing the admin access.
I noticed that a layout named "Template for Past Events" is being used to show the content on that page.
And in the settings of the edit cell which shows this "image-gallery-block-2" field, the "Disable the_content filter" option is checked.
Screenshot: hidden link
This is the reason that the enclosed shortcode is not getting processed and is shown on the front-end, as it is.
I'll recommend to update all plugins and active theme Avada to their latest versions and then uncheck that option from that editor cell's settings.
I hope this helps and please let me know how it goes.
My issue is resolved now. Thank you!
Known issues and solutions
Frequently asked support questions
Support tickets archive
Get help from experienced contractors
Meet Toolset support team
Toolset Customer Support Policy
Need to tell us something about the quality of support
How to remove personal information from your database for support