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[Resolved] add media in layout editor

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by Tiit Sau 5 years, 10 months ago.

Assisted by: Nigel.

add media to layouts.png

Can't add media files in Layout editor.
Media handler appears below editor window in some strange mode.


Can it be Toolset Starter 1.4.2 and WordPress 4.9.8 compatibility issue?



Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Screen Shot 2018-09-10 at 13.58.51.png

I'm not seeing any problems inserting media on a local test site, including when I switch to the Toolset Starter theme (screenshot).

It does sound like a possible compatibility issue, though, could you try disabling all non-Toolset plugins and trying again to see if you still have a problem. If not then it should be possible to determine the conflict by a process of elimination.

Let me know what you find.


Tested with all plugins off, but Toolset Layouts.
Editor works with WP default themes, but Toolset Starter not.
Can you find me Toolset Starter 1.4.2 and the latest if there are any for download?



Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Here is the starter theme 1.4.2, the last published version: hidden link


Problem solved.


This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.