[Resolved] Add Media fails from CRED front end

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[AllanF5151]

I am trying to: Use to "Add Media" Button in the CRED WYSIWYG front end to upload media files for a user role called "poster". The upload fails and you get a "Not Allowed to Upload Files" message. See screenshots.

1. Go to: hidden link (Login: ebba pw: jana)
2. Go to: hidden link
3. Use the "Add Media" button
4. "Insert Media" >> "UPLOAD FILES" tab

I am using Toolset ACCESS for roles/permissions

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hello. Thank you for contacting the Toolset support.

I just tried with my test site and I can successfully able to upload the file.

1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

2)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

[AllanF5151]

It worked because I had activated another role editor plugin and de-activated ACCESS,

I will reactivate ACCESS and deactivate the other. Try it again and you'll get an error.

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

If WordPress is installed in its own directory, there is an issue with image upload and for that, our developers provided hotfix in order to fix the issue.
=> https://toolset.com/errata/upload-fails-wordpress-installed-directory/

Could you please confirm if above patch help you to resolve your issue?

[AllanF5151]

I copied the file but it still does not work. It works with another plugin which I can use instead, it's not issue.

Can you solve another error/issue for me with the same thread or I have to start a new thread?

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Yes - Kindly open a new ticket, as it will help other users searching on the forum.

Thank you for understanding.

[AllanF5151]

Thanks