[Resolved] account

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[filipV-3]

Hi, can't get help via contact form, they told me to open a topic here.

i have been ill for the last half year; back working since short now. I noticed that my toolset plugin are not updateable anymore, and went searching on your forums and came to the tariff change.
However, i had lifetime account, so i should be able to continue working with Toolset, not so?

Thanks for your help!
Best regards,

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Filip,

Thank you for contacting our support forum.

What I can do is to check with the team responsible for this and to get back to you on this one.
Take a read here if you haven't already done so https://toolset.com/2018/04/changes-to-the-way-we-take-payment-for-toolset/

It seems if you've owned a lifetime account then you should still be able to use it. Are the plugins still available here for download ?
https://toolset.com/account/downloads/

Thanks,
Shane

[filipV-3]

Hi Shane, i read that, and no, they aren't available.
Thanks
Filip

[Amit Kvint Supporter]

Hi Filip,

This is Amit, I am the Toolset support manager.

I had a look at your account and from what I can see it should be OK.

The WPML - complementary accounts allow you to download Access and Types plugin as well as any other free plugin from the Toolset family - can you please let me know what were you expecting to be able to download and what actually appears in your Downloads page? (a screen can help us)

Thanks!
Amit

[filipV-3]

Hi Amit,

well i expected everything to be available, as it used to be, since my toolset account was lifetime. I can't attach screenshots of how it used to be there in my account, since it's not that way any longer.

Thanks,
Filip

[filipV-3]

Hello, can we please move on with this; i'm stuck in my work right now. Thanks!

Kind regards,
Filip

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Filip,

I must apologize for the delay here.

I had our systems team check on this for me and it seems that your previous toolset account had been an Agency account.

This account expired on September 1, 2017 .

As Amit mentioned the WPML complementary should provide the Types and Access plugin. Can you at least download these 2 plugins from the downloads page here ? https://toolset.com/account/downloads/

If not please let me know.

Thanks,
Shane

[filipV-3]

Hi Shane,

my account was a lifetime account, it told so whenever i was in my toolset account...
If it wasn't lifetime than it would have stopped functioning earlier already...
Thanks!

Kind regards,
Filip

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Filip,

Based on the screenshot provided from our team there wasn't a Lifetime account. See Screenshot in link below.
hidden link

It could be that you have the lifetime account under another account name but what we have here is for an agency account.

Thanks,
Shane

[filipV-3]

Hi Shane, that screenshot is nothing from my account how i saw it. That interface and terminology is completely different.
How i saw my account, it said 'lifetime'.

Thanks
Filip

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Filip,

The screenshot was of what we have on your account.

I can send a mail to our systems team for further clarification on this and to do check on the account.

Thanks,
Shane

[filipV-3]

ok thanks Shane, looking forward!

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Filip,

A member from our admin team should be contacting our regarding this. Nothing more we can do here through the forum.

Thanks,
Shane