Access seems not to work anymore with Divi

This thread is resolved. Here is a description of the problem and solution.

Problem:

[toolset_access] shortcode does not work in Divi builder.

Solution:

It seems to be a compatibility problem, I have tried the same codes in another page without Divi builder, it works fine.

Relevant Documentation:

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Access plugin, Integrating with other plugins

This topic contains 6 replies, has 2 voices.

Last updated by fredr 4 years, 9 months ago.

Assisted by: Luo Yang.

Author

Posts

July 1, 2019 at 7:35 am #1280657

fredr

I am trying to:
Make things work (everything was OK last week). For example : I have a form configured to be used by certain unser roles but not for simple visitors.
BEFORE : Everything was OK : if you had the role, you could see the form and create a declaration
THIS MORNING (the client called me...) : no form appears...

Other issue : the "access" button does not appear in the Divi builder as before

Link to a page where the issue can be seen:

hidden link

I expected to see:

My form (when I have a correct user role)

Instead, I got:

A blank page

July 1, 2019 at 7:53 am #1280671

Luo Yang

Hello,

I have tried the credentials you provided above, but get a password window, see screenshot. Please check it. Thanks

July 1, 2019 at 8:44 am #1280703

fredr

I'm sorry, the password is : reaumur

July 1, 2019 at 8:53 am #1280717

fredr

A little improvement I discovered : when using the classic divi builder instead of the new one, the "access" controls are available.

July 1, 2019 at 9:05 am #1280721

Luo Yang

Thanks for the details.
Q1) no form appears...

I have tried the same codes in another page without Divi builder, see it here, it works fine:
hidden link

It seems to be a compatibility problem in your website, please check these:
1) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2019, deactivate all custom PHP/JS code snippets, and test again

2) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

3) If the problem still persists, please provide a copy of your website, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

Q2) the "access" button does not appear in the Divi builder as before
Where and how can I see the problem?
I have tried these in your website:
Edit the problem page:
hidden link
edit the "Text" Module, I can see the "Access" button without any problem, see screenshot: Access-button.JPG

July 1, 2019 at 9:10 am #1280731

fredr

Thanks a lot. I'll try all your suggestions.
On my side, the "access" button appears when using the "classic" divi builder, but not when using the new "improved" one.

July 1, 2019 at 9:11 am #1280733

fredr

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.